SHOPPING & DELIVERY POLICY
PLACING AN ORDER
You can create an account before placing an order or select Guest Checkout to place an order without an account. The registration process is Fast, Free and Safe, will save your time for future purchases.
PAYMENT METHOD
We accept the following payment methods for online orders:
OUR DESPATCH PROCESS
Orders as despatch Monday to Friday excluding Bank Holidays.
Orders are generally dispatched within 1 working day although this may take longer during the festive period and under some circumstances. Orders received on a non-working day will be dispatched the next working day.
DELIVERY
Due to coronavirus outbreak, shipments to different countries may be subject to delays. Please click here to contact our customer service team for details.
HONG KONG & MACAU DELIVERY
Standard Delivery is FREE on orders over HK$500.
Estimated delivery time: 1-2 working day(s)*
*Additional transit time may be required for remote area (including, but not limited to Cheung Chau, Lamma Island, Lantau Island, Peng Chau, Po Toi Island).
CHINA DELIVERY
Standard Delivery is FREE on orders over HK$3000.
Product Exceptions: Please view the list below***
Estimated delivery time: 5-14 working days*. (Please allow up to 20 working days.)
INTERNATIONAL DELIVERY
Items are sent via International Economy Service.
Product Exceptions: Please view the list below***
Estimated delivery time: 3-7 working days*. (Please allow up to 14 working days.)
* Please note these delivery times are estimates only and not guaranteed. If you haven't received your package within the estimated delivery date, please email to apothecak@gmaill.com and allow us to assist you with tracking.
** We regret we do not deliver to P.O. Boxes or hotels.
*** The goods under dangerous goods regulations list, we are currently unable to ship outside Hong Kong SAR.